Privacy & Cookie Policy
Your privacy matters
Your Privacy
Last updated: 23/01/2026
This Privacy & Cookie Policy explains how Blue Crystal Solutions Ltd (“we”, “us”, “our”) collects and uses personal data when you visit bluecrystal.co.uk (the “Website”) or contact us via the Website.
This policy applies to this Website only. If you follow links to third-party websites, those sites will have their own privacy policies.
Who we are (Data Controller)
Blue Crystal Solutions Ltd is the Data Controller for personal data collected through this Website.
Contact (privacy): privacy@bluecrystal.co.uk
Address: Granary Wharf Business Park, Wetmore Road, Burton on Trent, Staffordshire, DE14 1DU
What information we collect
Information you provide to us
We may collect personal data when you contact us, request information, or use Website forms, such as:
- name
- email address
- phone number
- company name
- any details you include in your message
Information collected automatically
When you browse the Website, we may collect:
- IP address
- approximate location (derived from IP)
- device/browser information
- pages viewed and how you use the site
- referral source (the site that sent you to us)
This data may be collected through cookies or similar technologies.
How we use your information
We use personal data collected via this Website to:
- respond to enquiries and provide requested information
- provide demos or product/service information you request
- administer and protect the Website (security, troubleshooting, prevention of misuse)
- understand how visitors use the Website and improve it
- manage our business relationship with prospective and existing customers
Lawful bases for processing (UK GDPR)
We process personal data under the following lawful bases:
- Legitimate interests – to run our business, respond to enquiries, and improve and secure our Website
- Contract – where you request information or services and processing is needed to take steps towards a contract
- Consent – where required (for example, non-essential cookies and certain marketing)
- Legal obligation – where we must comply with legal or regulatory requirements
Cookies and similar technologies
We use cookies and similar technologies to help the Website work, remember preferences, understand usage, and support marketing where enabled.
You can control non-essential cookies using our cookie banner and settings (“Manage Cookie Consent”). You can also control cookies using your browser settings.
Sharing your information
We do not sell your personal data.
We may share personal data with trusted service providers who help us operate the Website and our business (for example website hosting, email services, and security/IT providers). We may also share information:
- if required by law, regulation, or a court order
- to protect the rights, property, or safety of our users, our business, or others
International transfers
Some of our service providers may process data outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are used in line with UK data protection law.
How long we keep your information
We keep personal data only for as long as necessary for the purposes described above, including:
- enquiry/contact records: typically 3 months
- business/customer records: for as long as needed for our relationship and legal/tax requirements
- security logs: typically 90 days
Your data protection rights
Depending on your circumstances, you may have rights including:
- access to your personal data
- correction of inaccurate data
- deletion of your data in certain situations
- restriction or objection to processing
- data portability (where applicable)
- withdrawing consent (where we rely on consent)
To exercise your rights, contact privacy@bluecrystal.co.uk
Complaints
If you are unhappy with how we handle your personal data, you can complain to:
- UK: the Information Commissioner’s Office (ICO)
- Ireland: the Data Protection Commission (DPC)
We would appreciate the chance to resolve your concern first, so please contact us in the first instance.
Changes to this policy
We may update this Privacy & Cookie Policy from time to time. We will post any updates on this page and update the “Last updated” date.
Privacy & Cookie Policy
Your privacy matters
Your Privacy
At Blue Crystal Solutions we believe our online visitors have a right to know our practices regarding the information we may collect when you visit our Web site and what type of information is collected. The guidelines contained herein apply only to your visit to our Web site, and the entities it controls. Sites, which are linked, tour site and via banner ads, may have different policies; therefore, please review the privacy policy notices on those sites for details. While our site does not generally require that you provide us with personally identifiable information in order to visit and use the site, please note that in order to participate in some activities, it will be necessary for you to provide this information. If you choose not to provide it for those activities, you may not be able to participate in them (for example free demo downloads).
Cookies & Collection of Information
For each visitor to use our Web site, the Web server automatically recognizes, collects and/or stores information such as the visitor’s IP address/Domain name combination and any referring sites. Blue Crystal Solutions may use several technologies to accomplish this. Examples of such technologies are cookies and Web beacons.
When you visit our site, we may use an industry-wide technology called “cookies” which stores certain information on your computer and which will allow us to customize your experience to better match your interests and preferences or to simply facilitate your signing in to use the services. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies, we may not be able to restore any preferences or customization settings you previously specified and our ability to personalize your online experience would be limited. Please refer to your browser instructions or “help” screen to learn more about these navigation.
Blue Crystal Solutions may also itself use, or engage third parties to use, Web beacons for researching certain usage and activities on our Web site. The information collected by Blue Crystal Solutions or requested from third parties through these Web beacons is in an aggregate, non-individually identifiable form and is used to find out more about users including demographic information and usage patterns for more accurate reporting and to improve the effectiveness of our marketing.
We may ask you to provide “personal information”, meaning individually identifiable information such as your email address, name, mailing address, telephone number, or persistent identifier (such as a customer number held in a cookie) which is associated with individually identifiable information, to enable you to participate in contests, downloads, upgrades, to fill out a registration, or to order products and services using this site. Blue Crystal Solutions may combine the information you provide on our Web site with information we may collect offline from you or from third parties so that we can more effectively tailor our site, services and offerings to you.
Blue Crystal Solutions Limited will not share the personal information you provide on the website with any other parties except:
(a) as may be required by law or court order, or (b) under exigent circumstances to protect the personal safety or property of our users, the public or ourselves.
Consent to Processing
By providing any personal information to Blue Crystal Solutions Site, all users, including without limitation users in the member states of the European Union, fully understand and unambiguously consent to the collection and processing of such information in the United Kingdom.
Your rights
At Blue Crystal, having the correct information is important to us and under the new GDPR law you have a right to rectification. This means that if any data we have for you needs to be changed you can tell us and we will amend it within one month of receipt. You can also request a copy of the data we store for you, with the right to request erasure.
Policy Governs Use: Changes to Privacy Policy
The terms of this policy will govern the use and any information collected while it is in place. Blue Crystal Solutions Ltd reserves the right to change this policy at any time, so please re-visit this page as often as you wish.
Website Links: External Website Links
Throughout our site you will find links to external websites. Although we make every effort to ensure these links are accurate, up to date and relevant, Blue Crystal Solutions Ltd cannot take responsibility for page content maintained by external providers.
Location Data
At Blue Crystal Solutions, some of our apps may request access to your device’s location. This information is used solely to enhance your experience—for example, by enabling location-based features or services within the app.
We want to be clear: Blue Crystal Solutions does not share your location data with any third parties. All location information is processed securely and used only as needed to support app functionality.
You are always in control—location permissions can be enabled or disabled at any time through your device settings. Please note that turning off location access may limit the functionality of certain features.